Removal of United passenger shines light on airport police

But the airline needed to transport four of its employees to work in Louisville the next day, resulting in the need for re-accommodations. Dao was removed from the plane after he refused to give up his seat on the full flight from Chicago to Louisville to make room for four crew members. United's CEO Oscar Munoz, had to be asleep when he first responded to the sordid affair that has left 69-year-old Dao, according to his attorney, suffering with a concussion, broken nose, damaged sinuses and the loss of two front teeth.

"I would be shocked if there is not going to be major changes", he said. In widely distributed cellphone video, Dao can be seen being pulled from his seat and dragged away by airport police officers, his face bloodied.

The attorney was unable to say precisely how Dao was injured.

Demetrio indicated he will be filing a lawsuit on Dao's behalf, adding that airlines - and United in particular - have long "bullied" passengers by overbooking flights and then bumping customers.

All they have to do is give all passengers who are "bumped involuntarily" a written statement describing their rights and explaining how the carrier decides who gets on an oversold flight and who doesn't.

In an email obtained by CNN, the airline told its passengers it was offering them $500 flight vouchers, but only if they agreed not to sue the company. "The United Airlines MEC is confident that the steps we are taking as a company will ensure this type of inexcusable event never happens again".

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Dao, who didn't attend the news conference, was released from a local hospital late Wednesday and will need reconstructive surgery, Demetrio said. Later, Munoz offered a more emphatic mea culpa, saying, "No one should ever be mistreated this way".

The news of the scorpion sting could not have come at a more coincidental time than this week, days after a United passenger was forcibly dragged from his flight to Chicago.

The airline will look to a passenger's enrollment in their frequent flier programs and to the fare class of their ticket, said Brett Snyder, author and founder of the Cranky Flier travel blog.

Demetrio said the family plans to file a lawsuit once the lawyer's investigators are completed and hinted that United Airlines may not be the only defendant in the case.

But Demetrio said neither Dao nor his family had heard from United.

Video of the incident, which has gone viral on social media, shows three security officers from the Chicago Department of Aviation pulling the passenger out of his seat, and in the ensuing struggle, hitting his head on the armrest.

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"Pepper, one of five children, said her father is a Vietnamese immigrant".

This all started when officials said Dao refused to leave the plane after being selected, a moment, the airline regrets.

The lawyer said the law stated that passengers could not be ejected from planes with unreasonable force.

"They have treated us less than maybe we deserve", Demetrio said.

The press conference comes just a day after more video was posted showing Dao prior to the dragging. After what happened, Dao "has no interest in ever seeing an airplane" and will probably be driven to Kentucky, Demetrio said.

At a City Council committee hearing Thursday, aldermen ripped officials from United and the department about the episode. Zalewski also said that he is not sure if the officers have the authority to make arrests or if they are authorized only to write tickets.

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Slater said that bumping passengers to accommodate airline employees happens infrequently, and that federal guidelines requiring rest for crew members made it necessary to get the employees on the United flight in which Dr. David Dao was dragged from on Sunday.


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