United Airlines to refund fares to all Flight 3411 passengers

United Airlines to refund fares to all Flight 3411 passengers

Passengers on United Express Flight 3411 will get a refund, United Airlines said Wednesday.

The backlash from the incident resonated around the world, with social media users in the United States, China and Vietnam calling for boycotts of the No.3 USA carrier by passenger traffic and an end to the practice of overbooking flights.

In the video, a 69-year-old Chinese-American man was dragged off of a United Airlines flight by officers at O'Hare International Airport after he refused to give up his seat.

The backlash from the incident resonated around the world, with social media users in the United States, China and Vietnam calling to boycott the No. 3 USA carrier by passenger traffic.

In the wake of outrage over the treatment of a passenger who was forcibly removed from an overbooked plane, the CEO of United Airlines has canceled a speech to the World Affairs Council at Jacksonville University scheduled on Thursday.

A United spokeswoman told the AP on Wednesday that all passengers aboard that flight will receive compensation equal to the cost of their plane tickets.

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In the future, law enforcement will not be involved in removing a "booked, paid, seated passenger", Munoz said.

United has faced a fierce firestorm of criticism to the incident, which has remained a top story in the United States, China and across the globe.

I want you to know that we take full responsibility and we will work to make it right.

Dao, who is being treated for his injuries at a Chicago hospital, is also represented by Chicago aviation attorney Thomas Demetrio of Corboy & Demetrio.

He said Dao was not in the wrong.

"No one should ever be mistreated this way", Munoz said.

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The video, which can be viewed at The Huffington Post, was taken by a fellow passenger identified as Joyce Cummings and shows Dao telling the security officer that he will not leave the plane.

That's when three Aviation Department police officers boarded the plane.

The agency also said that its officers, who are not part of the Chicago Police Department, have "limited authority to make an arrest".

After the incident, Dao remains hospitalized at a Chicago area medical facility, according to his lawyers.

Oscar Munoz said "this will never happen again", adding that the last Sunday incident, which knocked $1 billion off the firm's share price, was a "system failure".

On Wednesday, US Senator Chris Van Hollen, a Maryland Democrat, announced plans for the Customers Not Cargo Act, which would prohibit the forcible removal of passengers already aboard an aircraft "due to overbooking or airline staff seeking to fly as passengers". When no one voluntarily came forward, United selected four passengers at random. The four top-ranking members of the Senate Commerce Committee asked the airline and Chicago airport officials for more information about what happened.

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