United Airlines is making steps to recover from the brand damage caused when it violently removed a passenger from a flight, bringing in a new pay-scheme based on customer satisfaction.
"United's management and the Board take recent events extremely seriously, and are in the process of developing targeted compensation program design adjustments to ensure that employees' incentive opportunities for 2017 are directly and meaningfully tied to progress in improving the customer experience", the filing said.
Under a previous employment agreement, United Continental Holdings chief executive Oscar Munoz was scheduled to become chairman of the board next year, in addition to retaining his current position.
DALLAS (AP) United Airlines said CEO Oscar Munoz, who came under withering criticism for the airline's handling of a passenger-dragging incident, will not automatically add the title of chairman in 2018 as planned.
The airline called police officers to drag 69-year-old Dr David Dao from his seat to make room for airline staff after the flight was over-booked.
The footage, which has been watched by millions on social media, shows him being dragged along the aisle and then running back on to the plane bloodied and screaming.
United said on Friday it had asked a US Senate panel for an extra week to answer detailed questions about the incident. Munoz later apologized repeatedly for United's handling of the situation.
Mr Munoz later confirmed that the company would no longer use police officers to remove passengers and said a review of how the company handled oversold flights would be made available at the end of April.
Munoz has left "future determinations related to the Chairman position to the discretion of the Board", according to the regulatory filing.
Munoz, a former railroad executive who took over United in 2015, had already been pressured by activist investors to improve the airline's performance, including in customer relations.
Most of Munoz's compensation a year ago was in stock. Until 2016, the airline used customer surveys as one tool in determining compensation. The company on Friday said in a regulatory filing that about US$6.8 million of the total was related to a signing bonus that Munoz was promised past year.
Be Civil - It's OK to have a difference in opinion but there's no need to be a jerk.
Through it all, Rondo kept a professional attitude, working on his game before and after practice hoping for more playing time. It also helps that Rajon Rondo is playing like vintage Rondo, the point guard who masterminded the Celtics' title run in 2008.
Three people got off the flight, but the fourth, Dao, said he was a doctor and needed to get home to treat patients on Monday. A Chicago Aviation Police officer was placed on administrative leave for his role in pulling Dao down the plane's aisle.
Toronto rookie Mitch Marner raced down the ice on the backcheck to break it up before Ovechkin could even get the puck on net. Instead, he made a remarkable play, firing a no-look backhand to the side of the net where Kapanen was alone and waiting.
The participants recorded their eating and drinking habits in questionnaires and they were then followed up after 10 years. This translates into less than two-dozen cases of stroke or dementia among regular low-calorie sweetened beverage users.
As it would depend on factors such as availability of stocks in specific regions, or if your iPad 4 qualifies for a free upgrade. Moreover, the new device they will receive has newer components and it's more powerful than the previous version overall.
If this functionality is worked in then it could force website to ensure they provide a better ad experience for site visitors. Lots of folks run ad-blocking add-ons in their browsers, but soon Google may be adding an ad-blocker of its own to Chrome .
Maria Sharapova will return to competition on Wednesday in Germany after a 15-month suspension for a doping violation. Dan Friedell adapted this story for Learning English based on reports by the Associated Press and Reuters .
Mikel Vesga put the hosts ahead again with his looping header before Alvaro Morata's powerful header leveled the scores. Or can Barca somehow prevent them from winning La Liga? Any hopes for that realistically lie with their No. 10.
With 10 draft picks (two each in the third, fifth and sixth rounds), it's hard to imagine so many rookies making the team. He's one of the best corners available and can also give a team a boost on special teams with his returning ability.
Got something to add to this story? Google Play Music uses artificial intelligence to cache music it believes you will like. Facebook said 80 percent of its users are outside the USA and many lack access to a stable internet connection.
Hamdullah Mohib said the colossal Massive Ordinance Air Blast Bomb was dropped after fighting had intensified over the last week. President Donald Trump declined to say whether he personally signed off on the use of the GBU-43/B MOAB, known as.
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